<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/26de7cf0-a82d-4819-8611-e66a46f11de2/back.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/26de7cf0-a82d-4819-8611-e66a46f11de2/back.png" width="40px" /> Back

</aside>

<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/1862178a-bd6c-4cf7-ade5-cd40971ec5d6/fetch.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/1862178a-bd6c-4cf7-ade5-cd40971ec5d6/fetch.png" width="40px" /> Back to the app

</aside>

<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/78011eb5-84a7-4879-a35a-107365db12a5/web.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/78011eb5-84a7-4879-a35a-107365db12a5/web.png" width="40px" /> Fetch Website

</aside>

<aside> ⚠️ This handbook is for the new Fetch2.0 user interface and features. If your property is on the first edition of Fetch, please refer to this Help Centre.

</aside>


👑 “Great service doesn’t cost anything, poor service costs everything.” - The Appraiser


Home

Login & Home Page

Account Details

Account Info

Staff Management

Adding Staff from Other Properties

Staff Permission Levels

Team & Department Management

Notifications

Notification Settings

Reminder Notifications

Set Up Time Notifications for Staff

GEM

GEM Scorecard

GEM Tickets

Online Reviews

Online Review Tickets

Review Comparison

Surveys and Guest Communications

Message Guests From Tickets

Message Templates

Single Guest Broadcasts

Automated Daily SMS Touchpoints

Block List

Fine Tuning Your Surveys

Rating Settings

Message History

Broadcast History

Itinerary Reservation Reminders & Alerts

Reservation Status Automation

Staff Broadcasts

Whatsapp

Ticket Management

Creating & Scheduling Tickets

Ticket Management

Ticket Templates

Notes

Tickets Tagging

Recurring Tickets with Checklists

Pause a Recurring Ticket

SMS Status Tracking

Analytics & Reporting

Analytics Dashboard Walkthrough

Export Your Analytics

Guest History

Ticket Management Exports

Shift Reports

Sentiment Analysis

Ticket Statistics