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The place where you can assign users to a team.

<aside> 💡 Purpose When working on a ticket you have the ability to “tag” a department to alert them that something needs their attention. “Team Management” is where you can create those departments and the associated team members.

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<aside> 📍 Navigation In the Account Details page, click on the blue “Team Management” tab along the top.

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Adding A Department Click the large “Create Department” button and enter the department’s name. Select staff members from the dropdown that should be receiving notifications for that department, hit save and that’s it! This department will now be an option to tag from the ticket management dashboard and when tagged, any staff that is part of that department will receive a notification based on their notification preferences.

Color Tags When creating a department, you can select the color tag for that department so that it is easier to differentiate between departments when they are tagged in tickets.

Editing or Deleting a Department At any point, you can edit the name, the color tag and the staff members of the department - simply hit the edit icon. You can also permanently delete departments.