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<aside> 💡 Purpose

Guests will often have multiple touchpoints with your hotel throughout their stay. When these span across multiple tickets, it can sometimes be a bit tricky to get a complete picture of that guest's history. Especially between multiple staff, shifts, days, and weeks. So we have made it very easy to get a complete view of a guest's activity.

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<aside> 📍 Navigation

In the menu simply go to Ticket Management. Click any ticket and then you will see the More button in the right corner of the ticket overview.

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How it works:

1. Whenever a new ticket is created, we will check if there are any other recent tickets for that reservation number. → If so, you will now see this icon in the right corner of the Ticket Overview header.

1. Once clicked it will show a summary of all that guest's tickets. → The source, time/date, and overall notes/comment on the ticket.

1. You can click the ticket to expand and see the full details of what happened with that ticket. → The full overview, time/dates it was opened/closed, and the complete resolution history