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<aside> đź’ˇ Purpose
There are some common messages you will be sending to guests. So instead of typing them over and over again, we made a quick shortcut to paste them when and where you need them most in a single click!
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<aside> đź“Ť Navigation
In the Account Details page, click on the blue “Message Templates” tab along the top.
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Creating Templates
Click the large “Create Template”. Give the template a name in that first box (that will be used to select it later on), then write the message in the box below. That will now be an option to use from the ticket management dashboard!
Editing
When a template is selected when writing a message, it can always be edited and customized before sending. These are meant to serve as a shell/template which can always be made perfect before delivery.
To use a template (created in Message Templates section above), there will be a drop-down menu available in the action box for both emails and SMS.
Update At Any Time