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Message History

<aside> 💡 Purpose

You can automate messages based on a guest’s reservation status and the duration of any delays when their status changes. This feature allows you to send important information at the right time, such as:

• Digital Keys – Send after a guest checks in.
• Post-Stay Survey – Send a survey link via text message an hour after checkout.
• Wi-Fi Password & Other Essentials – Automatically share important details upon checking-in </aside>

<aside> 📍 Navigation

Messages > Automations > Reservation Status

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How It Works

Whenever a guest's reservation status changes (e.g., Booking, Checked-in, Checked-out, Cancelled), an automated message can be sent based on the timing you set. This helps you deliver the right information at the right moment without manual follow-ups.

Examples:

• Survey Link – Send a feedback survey two hours after checkout.
• Digital Keys – Deliver digital keys 30 minutes after check-in.
• Cancellation Confirmation – Notify guests when their reservation is canceled.
• Wi-Fi & Hotel Info – Send Wi-Fi credentials and other arrival details upon check-in.
• Early Check-in Offer – If a guest books in advance, send an early check-in upgrade option.

This ensures guests stay informed and enhances their overall experience effortlessly.

How to Create an Automation

• Click "New Automation"
• Give your automation a name
• Customize Your Message – Enter a name for the automation and compose the message content. Utilize fields to customize your messages, the list of fields can be found in the blue infotip.