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<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/1862178a-bd6c-4cf7-ade5-cd40971ec5d6/fetch.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/1862178a-bd6c-4cf7-ade5-cd40971ec5d6/fetch.png" width="40px" /> Back to the app

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Message History

<aside> 💡 Purpose

This article explains how WhatsApp messaging works within Fetch and outlines the steps required to set up and use WhatsApp to communicate with your guests. Whether you're just starting out or looking to optimize your messaging strategy, this guide covers everything from template registration to manual and automated usage.

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How It Works

<aside> ⚠️ Note: If you have not yet completed your WhatsApp onboarding, please refer to our WhatsApp Integration Onboarding Guide for detailed steps on how to get started, including verifying your Meta Business account and setting up message templates.

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Understanding WhatsApp Templates

WhatsApp requires businesses to register message templates in order to send the first message to a guest. This protects WhatsApp users from receiving unwanted marketing messages.

Why Templates Are Needed

• If a guest reaches out to your business first, you can respond freely without any restrictions.
• If you want to proactively message guests, you must use a pre-approved message template.

How to Register Templates

1. Decide on the types of messages you want to send first—these could be:

   • Reservation reminders,

   • Pre-arrival instructions,

   • Service introductions,

   • Or a generic message like:

     "A team member from [Hotel Name] would like to reach out to you about your stay. Reply YES to receive their message."

2. Share these templates with our support team so we can register them with WhatsApp Business on your behalf.

Once approved, save these templates to your Fetch account so staff can quickly access and send them.

(Approval takes between 1-2 hours.)

WhatsApp Messaging Usage: Three Levels of Setup

Once your have your Whatsapp enabled, there are 3 levels of utilizing Whatsapp.